FAQ

Here is a list of our most frequently asked questions - if you have a question that you can't find the answer to, please get in touch.

 

ARE YOUR PRODUCTS VEGAN FRIENDLY?

Yes, all of our products are vegan friendly unless otherwise stated, some of our products are not suitable for those who suffer with nut allergies, so please either ask us or double check the description before purchasing, all of our products will still come under cruelty free, our soap creators have been approved by the vegetarian society as vegan approved.

 

ARE YOUR PRODUCTS ALL HANDMADE?

Yes, they are, we work very closely with our soap creators, who hand make our lovely products following strict recipes and guide lines. This is why on the rare occasion that we do run out of stock of a certain product it can take 4-6 weeks for them to be back in stock. You can rest assured that our products are as fresh as they possibly can be as we also do not sell (unless reduced ) anything that we have had for over 2 months, we constantly keep check on our soap storage to ensure the best possible quality products. 

 

SLS vs SLES, WHATS THE DIFFERENCE?

Our soap and shampoo bars do not contain SLS. Our soap does contain SLES which is a totally different foaming agent, even though the names look very similar. SLES is a very mild and gentle foaming agent that is normally very well tolerated by sensitive skin.

 

DO YOUR PRODUCTS CONTAIN PARABENS?

No, all of our products are completely paraben free!

 

HOW DO YOU PACKAGE YOUR PRODUCTS?

We often use the boxes that we and our friends get, along with boxes from local companies, so you may receive your wooden elephant products inside a chocolate box or a crisp box! We think this is a great way to reuse boxes that would otherwise be wasted. 

If we do not have any re-purposed packaging available then we use recycled cardboard boxes to package your order. We also use shredded paper; either paper we shred or from local companies, further reducing our plastic use, the shredded paper is also great for your compost bin!

We recently switched from using recycled plastic tape, to sticky paper tape - we want to use as little plastic as possible.

 

MY SOAP HAS FORMED A WET LAYER, IS THIS NORMAL?

This is a common problem with glycerin based soap that is left in any type of slightly damp environment. If the soap has a high glycerin content, as ours does, it will attract moisture from the environment it is stored in. Even sitting a bar near an open window for 10 minutes when it has been raining will cause the bars to get a ‘wet’ layer on them. Sadly, this cannot be avoided in certain situations.

We advise that by keeping the environment warm with good air flow will help reduce this and when the soap is not in use, place on a drain-able surface or a soap dish. This will help your soap and shampoo last longer.

 

ARE YOUR PRODUCTS SUITABLE FOR BABIES?

Our products are not suitable for anyone under the age of 3. We are planning to launch a baby care range in the near future. Sign up to our newsletter for the latest product updates.

 

DOES EACH PRODUCT COME WITH A LIST OF INGREDIENTS?

Yes, all our products will come with an ingredient list along with any other relevant information you may need.

 

OUR HONEST OPINION

On some of the products you will see an "Our Honest Opinion" section. We realise that buying scented product online can be tricky, especially if they have an unusual name - so we give you our opinion!

This is to give you an idea on what to expect, but as always, we are only human, what we like, you may not, and what we don't like, you may love, but we feel because we want to be completely honest and not say something is amazing if it isn't, but we wouldn't be selling anything we hated anyway. 

 

HOW MUCH DO YOU CHARGE FOR DELIVERY?

We charge £3.50 for standard delivery on all orders below £20. For orders over £20, we will ship these free of charge on a next day service. 

 

HOW FAST IS DELIVERY?

We hand cut each and every soap and shampoo freshly for you when you place your order, so with this in mind please allow 1-2 working days to process your order and get it shipped out for you, all orders over £20 will be sent with free next day delivery.

 

HOW DO I GET IN TOUCH?

If you ever need to ask us any questions or have any queries please email us at thewoodenelephant@hotmail.com or fill in the contact form below.